2022 was a year of transformation. With the sound of the IPO, Onewo welcomed more attention as it entered a new phase of growth.

While focusing on its strategic goals, Onewo has not forgotten the promise made a year ago regarding ESG—"A Thousand-Mile Journey." The "Common Development Plan of Onewo," which focuses on four key themes: "Empowering the Diverse Growth of Frontline Service Providers," "Reducing Non-Normal Injuries and Deaths within Service Spaces," "Building Energy Conservation, Emission Reduction, and Community Waste Classification," and "Property Renewal and Symbiosis with Surrounding Communities," officially set sail.

Though progress may seem small, it can lead to great achievements. Today, on the occasion of Onewo's second anniversary and the first anniversary of the release of the "Common Development Plan," we share the achievements and reflections on "common development" with various sectors of society and pay tribute to our peers in various fields.

AI Growth

In the era of digital intelligence, positions involving simple and repetitive tasks such as finance and accounting, property security, and front desk duties are being replaced by intelligent algorithms. What will happen to the individuals in these roles? Empowering the diverse growth of frontline service providers is the responsibility of Onewo as a team.

One of the IPO gong strikers, Xie Yanyu, transitioned from working in project finance for 8 years to becoming a housekeeper. From repetitive manual accounting tasks at a fixed workstation to being on call for hundreds of homeowners all day, Xie Yanyu now earns double the salary through dedication, patience, attention, and care, winning recognition from homeowners. Similarly, Liu Yufeng, who transitioned from a security guard to a salesperson three years ago, achieved outstanding performance this year, earning an 870,000 yuan commission.

This year, 1,210 colleagues transitioned from front desk roles through the company's "Happiness Station Diverse Development Program." Over the past three years, they joined the security guards who transitioned through the "Thousands of Soldiers and Horses Enter the Neighborhood" and "Thousand Flowers Bloom for Development" programs, receiving diverse skills training and transitioning to roles such as property managers, business customer service, asset managers, digital operations, and environmental monitoring.

A tOnewo, the door to striving and advancing is always open. We provide opportunities for learning new skills and taking on new roles, allowing more employees to transition from simple, repetitive tasks to technical, social, and emotionally communicative roles. This is our response to the hot topic of "machines taking away job opportunities," and it reflects our determination to create better development and higher income for our employees.

AI Growth pays tribute to every undefined self and every effort to transform and transcend.

AI Life

More than 30 million people live and work in the communities and commercial spaces served by Onewo every day. How can non-normal deaths within service spaces be effectively controlled? This is the responsibility of Onewo as a space service provider.

In March of this year, a security guard patrolling at Yuxiangming Residence in Shenyang witnessed a homeowner suddenly collapse while jogging in the community, losing consciousness. Fortunately, the housekeeper Zhang Shiyao, who arrived immediately after receiving the notification, used proficient CPR techniques to provide emergency aid until the arrival of emergency medical services, buying precious time for treatment. If this housekeeper had not been influenced by medical family members and had not undergone CPR training provided by the company, a life might have been lost. Unfortunately, the number of sudden deaths recorded in the company's emergency reporting system is still far greater than the number of successful rescue cases.

The general public's basic first aid skills dissemination rate in China is still less than 1%. As property service providers, our focus is on how to create rescue conditions and improve the ability to save lives in sudden critical situations. This year, Onewo trained 36 AHA (American Heart Association) certified first aid seed instructors. These seed instructors have trained over 200 internal trainers across the country and promoted CPR skills dissemination in various positions nationwide. As of now, over 3,000 employees at Onewo have mastered CPR skills through practical courses, and over 150,000 people have completed online theoretical learning. In addition, through government investment, public donations, homeowner crowdfunding, and the use of public resources, we have added nearly 100 AED (Automated External Defibrillator) units in communities, achieving a breakthrough in AED coverage.

Apart from sudden deaths, there are many non-normal deaths within service spaces, including suicides, among which a significant number are elderly people who take their own lives due to physical ailments leading to psychological issues. Onewo has analyzed the living conditions of over 13,000 empty-nest elderly people and, for the first time in the industry, released the "Property Service Guide for Empty-Nest Elderly People," establishing standard service actions for the elderly. Li Chaoquan, who was awarded the "Top 10 Advanced Deeds" among Onewo employees in 2021 for "helping the elderly go outside for sunbathing for five consecutive months," said, "When carrying the elderly homeowners upstairs, I think of my own grandfather." In the face of life, sincerity and respect are the essence of our service.

AI Life pays tribute to every hand that supports life.

AI Environment

"Green mountains and clear waters are as valuable as mountains of gold and silver." How can we effectively manage building energy consumption and waste sorting? This is the responsibility of Onewo as an industry leader.

This summer, cities like Chengdu and Shanghai experienced significant pressure on electricity supply, leading to many factories halting production, buildings dimming their lights, and residents enduring high temperatures. This electricity crisis serves as another warning that "green mountains and clear waters are as valuable as mountains of gold and silver." Under the dual carbon goals, we are integrating the concept of "green property" into our services.

This year, our commercial and enterprise services obtained the ISO50001 energy management system certification. Through measures such as intelligent empowerment, refined operations, and proactive micro-innovations, we have effectively saved costs for our clients, sharing the social responsibility of "bringing electricity to the people." As Chen Wei, the project manager of Foshan Vanke Financial Center, stated, "The project consumes over 13 million kilowatt-hours of electricity per year, while an average household uses two to three hundred kilowatt-hours per month. If we can reduce energy consumption by 10% through energy-saving measures, the government can allocate the corresponding electricity to more needy areas."

In addition to energy consumption, the impact of waste on the natural environment cannot be ignored. China's nationwide waste sorting is still in its early stages, and many communities, in the initial stages of garbage removal and sorting, are exacerbating environmental issues. To address the problem of homeowners misclassifying waste and piling up garbage, Yao Wei, a "post-00s" housekeeper at Suzhou Future Garden, spent two months guiding homeowners in waste sorting and cleaning the garbage room every night from 8:30 to 11:30, using a small stool. This dedication has improved the community's waste sorting situation.

The "post-00s" housekeeper's tenacity in waste sorting shows us that the seeds of green development are quietly germinating in the younger generation. In the service spaces of Onewo, more than 1,400 residential communities implementing waste sorting and over 500 commercial projects providing energy management services, there are many service providers who daily tackle environmental challenges in garbage rooms, underground garages, and equipment rooms. The road ahead is arduous, but we choose to persist in our dedication.

AI Environment pays tribute to every heart that reveres nature and to those who take action.

AI Community

The issue of "caring for the elderly" also extends to buildings. As time passes, how can we solve the problem of community renewal? How can we coexist with surrounding communities? This is the responsibility of Onewo in coexisting with the community.

China's urbanization has entered the second half, and the promotion of a people-centered new urbanization, as well as strengthening the renovation of old urban areas and community construction, has been incorporated into the 14th Five-Year Plan and the 2035 long-term vision. Onewo has been fortunate to be involved in this epochal proposition for many years, and the "aging-friendly" work in many aging buildings is quietly underway.

Last year, under the leadership of Qiu Caijuan, a professional manager of Tianjing Garden, a slender young Onewo employee, this community, which was taken over in 1990, renovated its runway, built a garden, and installed underground garbage bins, completing the reconstruction of the elevated layer. Currently, our colleagues serving in over 400 mature communities with buildings over 10 years old and 14 communities with buildings over 25 years old are silently dedicating themselves, carrying out the mission of "serving to keep things perpetually new." Thus, even as the community ages, it remains healthy.

In terms of property renovation, the insufficient "pension" for old houses has always been an industry challenge. Onewo is attempting to answer this "cosmic question" by coordinating grassroots government units, developers, homeowner committees, and homeowner resources to promote the participation of multiple parties in community construction. In Guangzhou Zhongyi City Garden, our service providers, through transparent and reasonable fundraising plans and active and sincere communication, gained the trust and support of homeowners. Ultimately, they raised nearly 6.5 million yuan through cash crowdfunding and public resource benefits to replace 13 new elevators in this nearly 20-year-old community. In the process of marketization, 500 existing communities have "transformed," and 600,000 households are experiencing a higher quality of community living environment, reaping the benefits of asset preservation and appreciation.

Outside the community walls, the responsibility and exploration continue in the face of the lack of professional property management in surrounding old communities and urban villages. This year, we made the first attempt at long-term governance of old communities in Tangjiadun, Wuhan, jointly managing and governing 99 old communities with the government and other community service providers, ensuring sustainable operation through a "government contributes a bit, residents contribute a bit, and operations make up the rest" approach.

AI Community pays tribute to the enthusiasm, belief, and perseverance poured into public affairs.

In the future, our management scale will continue to grow, our new technologies, new ecosystems, and new models will develop vigorously, and our service boundaries will further expand. Faced with opportunities and challenges, we will firmly integrate the concept of sustainable development into comprehensive management decisions and throughout business practices, anchoring ourselves for the long term and forging ahead.

We sincerely invite everyone to develop together and walk hand in hand.

2022是蝶变之年。伴随IPO的锣声，万物云用一场“成人礼”迎接更多目光的注视。

聚焦战略的同时，我们仍不忘一年前关于ESG“千里之行”的许诺——围绕“助力一线服务者多元成长”、“减少服务空间内非正常伤亡”、“建筑节能减排与社区垃圾分类”、“物业更新及与周边社区共生”四项议题，“万物云共同发展计划”正式启航。

跬步虽小，千里可达。今天，谨借万物云更名两周年、“共同发展计划”发布一周年，我们与社会各界分享“共同发展”的成果与思考，并向在各领域的同行者们致敬。

AI成长

数智化时代，财会出纳、物业门卫、前台等简单重复劳作的岗位正在被智能算法替代，这些岗位上的人将何去何从？助力一线服务者多元成长，是万物云作为一个团队的责任。

IPO敲锣人之一谢燕玉，从干了8年项目财务转岗成为一名管家，从重复做手工账的固定工位，到面对几百户业主的全天待命。如今谢燕玉用真心、耐心、细心、贴心，赢得了业主的认可，工资也翻了一倍。而3年前由安全员转岗为朴邻销售的刘玉峰，今年业绩名列前茅，拿到87万元业绩佣金。

今年，有1210名同事通过公司的“幸福驿站多元发展计划”走出物业前台，他们同近3年来通过“千军万马进朴邻”“万紫千红好发展”转岗的安全员们一道，接受多元技能培训，向物业管家、商写客服、资产管家、数字化运营、环境监控等岗位跨界转型。

在万物云，拼搏奋进的大门永远敞开，这里提供学习新技能、挑战新岗位的机会，让更多员工从简单重复劳作的岗位，向技术型、社会和情感沟通型的岗位转型。这是我们对“机器挤占工作机会”时代热议的回答，是为员工创造更优发展、更高收入的决心。

AI成长，致敬每一个不被界定的自己，致敬每一份转型与跨越的努力。

AI生命

每天有超过3000万人在万物云服务的社区、商企空间里生活和工作，服务空间里的非正常死亡事件如何被有效控制？这是万物云作为空间服务者的责任。

今年3月，在沈阳玉祥明居巡逻的安全员偶然目睹一位业主在小区里跑步时突然倒地，失去意识；所幸，接到通知立刻赶来的管家张世尧运用熟练的心肺复苏手法对他展开急救，直至120到达现场，为救治争取到了宝贵时间。如果这位管家没有受到从医家人的耳濡目染、没有参加过公司的CPR（心肺复苏术）培训，一条生命可能就此擦肩而过。遗憾的是，公司突发报事系统里记录的服务空间猝死事件数量，还远比救人成功案例来得多。

我国的基础急救技能普及率还不足1%，作为物业服务者，如何在突如其来的危急关头，尽可能创造施救条件、提高救人能力，是我们投入资源与精力的方向。今年，万物云培养了36名AHA（美国心脏协会）认证急救种子导师，这些种子导师已在各地持续孵化了超过200位内训讲师，并铺开全国面客岗位的CPR技能普及。截至目前，万物云已有3000多名员工在实操课中掌握了CPR技能，超过15万人次完成了线上理论学习。而对于昂贵的急救物资AED（自动体外除颤器），我们探索政府投放、公益捐赠、业主众筹、公共资源使用四种模式，在红十字会、公益机构及业主的共同努力下，新增近100个小区实现AED零的突破。

除了猝死，服务空间非正常死亡有许多是轻生，其中因病痛缠身产生心理问题而轻生的老年人不在少数。万物云解析了13000多位空巢老人生活现状，面向行业首次发布《空巢老人物业服务指南》，建立了面向老人的标准服务动作。2021年万物云员工“十大先进事迹”获得者“连续5个月背老人出门晒太阳”的李超全说：“背着老人业主上楼时，我想到的是自己的爷爷。”面对生命，真诚与尊重是我们服务的初心。 

AI生命，致敬每一双托起生命的手。

请将下面几段中文新闻稿翻译成英文新闻稿：

AI环境

“绿水青山就是金山银山”，如何做好建筑物能耗管理与垃圾分类？这是万物云作为行业领跑者的责任。

今年夏天，成都、上海等多地经受了巨大的电力保供压力，许多工厂停工限产，大楼黯然熄灯，居民忍耐高温，这场电力危机是“绿水青山就是金山银山”的又一次警示。双碳目标下，我们正将“绿色物业”的理念贯穿服务始终。

今年，商企服务通过了ISO50001能源管理体系认证，运用智能化加持、精细化运营和主动微创新等措施，实打实为客户节省成本，共担“让电于民”的社会责任。正如佛山万科金融中心的工程经理陈伟所言：“项目一年要用1300多万度电，一个普通家庭一个月用两三百度电，如果通过节能减排措施降低10%能耗，政府就可以把相应的电量供给到更需要的地方。”

除了能源消耗，废弃物对自然环境造成的影响也不容忽视。中国的全民垃圾分类还处于“筚路蓝缕”阶段，许多小区在开展撤桶并点、垃圾分类的初期，环境问题反而加剧。为解决业主分错类、垃圾堆成山的问题，苏州幸福未来花园的“00后”管家姚伟带着一张小板凳，每天夜里从8点半到11点半在垃圾屋驻扎，一边引导业主进行垃圾分类，一边清扫垃圾屋，两个月的坚守，这才改善了小区垃圾分类的情况。

与垃圾分类“死磕”的00后管家，让我们看到绿色发展的种子在年轻一代悄然发芽。

在万物云的服务空间里，实施垃圾分类的1400多个住宅小区和为客户提供节能管理服务的500多个商企项目，像这样日常在垃圾房、地下车库、设备机房解决环境难题的服务者不在少数。挑战任重道远，我们选择笃行不怠。

AI环境，致敬每一颗敬畏自然的心，和付诸行动的你。

AI社区

“老有所养”的问题，建筑物也会面临。岁月流逝间，如何破解小区更新的难题？如何与周边社区共生？这是万物云与社区共生的责任。

我国的城镇化已转入下半场，推进以人为核心的新型城镇化、加强城镇老旧小区改造和社区建设被纳入十四五规划和2035年远景目标之中。万物云有幸在多年前就参与到这一时代命题之中，许多高龄楼栋的“适老”工作正悄然展开。

去年天景花园的管家专业经理仇彩娟，一个瘦瘦小小的年轻万物生，在她的主持下，这个1990年接管的小区更新了跑道，新建了花园、地埋式垃圾桶，完成了架空层改造。目前，我们在管的400余个楼龄10年以上的成熟小区、14个楼龄超过25年的老小区，为其提供服务的同事们也如彩娟一样，带着“服务历久弥新”的使命默默奉献着。因此，小区老了，却依然健康。

在物业更新上，老旧房屋“养老金”不足一向是行业难题，万物云正在尝试回答这个“天问”：拉通基层政府单元、开发商、业委会、业主资源，推动多方主体共同参与社区建设。在广州中怡城市花园，我们的服务者以透明合理的筹款方案和积极真诚的沟通，获得了业主信任支持，最终通过现金众筹与公共资源收益筹集了近650万元，为这个近20年的老小区更换了13台新电梯。在市场化过程中，已有500个存量小区“改头换面”，60万户业主体验着更优质的社区生活环境，收获资产的保值增值。

在小区围墙之外，面对周边缺少专业物业管理的老旧小区和城中村，责任与探索仍在延续。今年，我们在武汉唐家墩开创老旧小区长效治理的首次尝试，与政府和其他社区服务供应方共管共治，为打包管理的99个老旧小区提供专业物业服务，并以“政府出一点、百姓给一点、经营补一点”的可持续方式长效运营。

AI社区，致敬每一份为公共事务倾注的热情、相信与坚持。

未来，我们的管理规模将持续增长，我们的新科技、新生态、新模式将向阳发展，我们的服务边界也将进一步延伸。面对机遇与挑战，我们将坚定把可持续发展理念融入全方位管理决策，融入全过程业务实践，立足长远，砥砺前行。

诚邀各位共同发展，携手同行。