On December 20th, Onewo held a public welfare training event in Shenzhen, officially announcing the milestone achievement of the "G4 Action" in "Lighting Up Shenzhen," aiming to enable more people to win the golden four minutes. The event marked the first implementation of AED (Automated External Defibrillator) devices in all managed residential communities in Shenzhen, as well as the complete coverage of CPR (Cardiopulmonary Resuscitation) skills for frontline service providers.

G4 Action Illuminates Shenzhen Scene

The on-site launch of the G4 Action in Shenzhen was led by Xiao Minqi, General Manager of Onewo's Shenzhen office. As of November 30, 2023, Vanke Property has taken the lead in equipping over 800 AED devices in more than 140 managed residential communities in Shenzhen, serving nearly 530,000 homeowners, with a coverage density of approximately 153 devices per 100,000 people. This makes Vanke Property the first residential property management service provider to achieve full AED coverage in Shenzhen.

Xiao Minqi, General Manager of Onewo Shenzhen Representative Office

During this year's "World First Aid Day," Onewo officially announced the "G4 Action" as a special social responsibility project aimed at enhancing the emergency rescue capabilities of service providers in various service spaces.

The success of "Lighting Up Shenzhen" would not have been possible without the guidance and support of the Shenzhen Municipal Health Commission, the Shenzhen Emergency Management Bureau, the Shenzhen Emergency Center, and the Shenzhen Urban Public Safety Technology Research Institute (referred to as "Shenzhen Urban Safety Institute"). Through collaboration with the Wanxing Public Welfare Fund and Tencent's Sustainable Social Value Division (SSV), Onewo has contributed to addressing the significant public health issue of "out-of-hospital cardiac arrest rates" in Shenzhen, supporting the city in setting a national benchmark for emergency rescue work.

In recent years, there has been a significant increase in government and public attention to public emergency rescue. With the implementation of policies such as the 2019 National Health Commission's guidelines for AED deployment in public places, the construction of public emergency rescue facilities and public awareness of emergency rescue in first-tier cities such as Beijing, Shanghai, and Shenzhen has made initial progress.

Tong Han, General Manager of Urban Safety Culture at the Shenzhen Urban Safety Institute, pointed out that since collaborating with Onewo to create the "Peaceful Community" project, they have been deeply exploring and practicing in the field of emergency rescue, including ongoing community activities such as knowledge dissemination, skill learning, and first aid experiences, bridging the "last mile" of emergency rescue training.

Tong Han, General Manager of Cheng'an Culture at Zhencheng'an Institute

In his address, Hu Hanhan, Deputy General Manager of Tencent's SSV Social Emergency Laboratory, expressed Tencent's proactive role in leveraging its "technology for good" capabilities. In 2023, Tencent partnered with Onewo to bring emergency aid into communities, participating in AED donations and integrating one-touch emergency call capabilities into the "Live Here" app. This allows homeowners to make one-touch video emergency calls, enabling property management to respond quickly, and facilitating the coordinated deployment of certified volunteers and AED devices to the scene, creating a community-level "golden rescue circle." They look forward to, along with the "G4 Action," lighting up more cities in 2024.

Vice General Manager of SSV Social Emergency Laboratory, Hu Hanhan

Onewo Chairman Zhu Baoquan stated that there is a difference between obtaining training and certification for emergency rescue and being willing to put it into practice. He and a group of employees who have successfully saved 19 lives since 2022 shared their experiences. They found that timely intervention was possible in two key areas: first, in community spaces, where good relationships between property managers and homeowners allowed for swift and appropriate rescue actions within the crucial "golden four minutes." Second, the company's culture encourages and provides support, enabling employees to confidently provide aid in public spaces rather than being mere bystanders. Additionally, Zhu Baoquan pledged to donate all the royalties from his new book "We Haven't Finished This Generation Yet" to equip AEDs in property projects, facilitated through the Wanxing Public Welfare Foundation. This will allow even former employees to participate and enable more volunteers to become rescuers. Looking ahead, he anticipates the G4 Action will have a significant "multiplier effect," with more individuals and public welfare organizations getting involved.

Zhu Baoquan, Chairman of Onewo

Since 2022, there have been three instances in Shenzhen where Onewo service providers have used CPR to save lives. Nationwide, over 39,000 employees of Onewo have received CPR certification, resulting in 19 life-saving incidents.

One recent incident occurred on the morning of December 9th at Beijing Capital International Airport's T3 terminal. A man suddenly collapsed unconscious, with his tongue bitten and bleeding. His family members were distressed and shouting for help. At that moment, a man wearing headphones set aside his luggage, cleared the crowd, inquired about the situation, and then began performing CPR, guiding the family in providing artificial respiration, and requesting airport staff to bring an AED for assistance. Approximately 10 minutes later, the unconscious man regained consciousness, and medical staff arrived at the scene. The man who had been rescued then rushed to catch his flight, with only 2 minutes left before the gate closed.

The incident was captured on video and shared online, with netizens praising the calm and professional actions of the man who provided assistance, affectionately referring to him as "Headphone Guy." The video of the rescue was reported by official media such as The Paper, Beijing Time, and Qilu Evening News, as well as being shared by popular social media figures.

The "Headphone Guy," the airport hero sought after by the entire internet, is none other than Sun Qimeng, who served in the military for 8 years and is now a site manager for Onewo in the Guangzhou area. The CPR (cardiopulmonary resuscitation) technique he used to save the man's life is a mandatory course for Onewo's space service providers.

The course includes training in the use of AED devices, chest compressions, and artificial respiration. In addition to completing designated courses, students must also engage in practical exercises.

CPR training certification site

In addition to space service providers, the Shenzhen Urban Safety Institute has collaborated with Onewo on multiple occasions to conduct training activities in communities. In this public welfare training event, a professional and authoritative CPR training certification was provided for nearly 40 media and enthusiastic individuals, aiming to appeal to various sectors of society to collectively strive to "win the golden four minutes" through multiple channels, earning the praise of participating media.

Community homeowner CPR training site

CPR training public welfare event site

Following the "Lighting Up Shenzhen," under the guidance and support of government departments, we will join forces with various sectors of society in 2024 to achieve the milestone of "lighting up" in more cities nationwide.

12月20日，万物云在深圳举办公益培训活动“让更多人跑赢黄金四分钟”，正式官宣“G4行动”达成“点亮深圳”这一里程碑：

率先在深圳实现在管住宅小区全部配置AED设备，并完成面客服务者CPR技能百分百覆盖。

G4行动点亮深圳现场

万物云深圳代表处总经理肖敏琦现场介绍，截至2023年11月30日，万科物业已率先在深圳140多个在管住宅小区共配置800多台AED，服务业主近53万人，覆盖浓度约每10万人153台，成为首个在深圳实现AED全覆盖的住宅物业管理服务商。

万物云深圳代表处总经理肖敏琦

在今年“世界急救日”，我们正式对外发布社会责任专项“G4行动”，旨在提高空间服务者在各类服务空间中的应急救援能力。

这次率先“点亮深圳”，离不开深圳市卫健委、深圳市应急管理局、深圳市急救中心、深圳市城市公共安全技术研究院（简称“深圳城安院”）的指导与支持，万物云通过与万行公益基金、腾讯可持续社会价值事业部（SSV）的通力合作，为降低深圳市“院外心脏骤停发生率”这一重大公共卫生问题贡献一份力量，助力深圳打造全国应急救援工作标杆。

近年来，政府和公众对公共应急救援的关注显著提升。

随着2019年国家卫生健康委办公厅颁布的公共场所AED配置指南等政策的落地，目前在北京、上海、深圳等一线城市的公共急救建设和民众急救意识已经初步建立。

深圳城安院城安文化总经理佟翰指出，近年深圳城安院联合万物云打造“安心社区”项目以来，在应急救护领域进行深入探索和实践，包括持续开展知识宣讲、技能学习和急救体验等社区活动，打通了应急救护培训的“最后一公里”。

圳城安院城安文化总经理佟翰

腾讯SSV社会应急实验室副总经理胡晗翰致辞表示，腾讯主动发挥“科技向善”能力，2023年牵手万物云达成的急救进社区合作，除了参与AED捐赠，还将一键呼救能力开放接入万物云“住这儿”App，实现业主一键视频呼救，物业快速响应，急救持证志愿者和AED设备快速赶赴现场的联动机制，构建了社区级别的“黄金救援圈”，期待2024年跟着“G4行动”一同点亮更多城市。

讯SSV社会应急实验室副总经理胡晗翰

万物云董事长朱保全表示，就“如何应急施救”，培训拿证到敢于实践还不一样，他和2022年以来成功挽救19条生命的员工建群交流，发现大家能及时出手，一是在社区空间里，管家日常和业主关系好，碰到急事就想到管家，能在黄金4分钟里及时实施恰当的救援。二是公司文化鼓励并做好了后盾，让员工无后顾之忧在公共场所从容施救，而不只是旁观者。另外，朱保全承诺将新书《我们还没走完这一代》的版税收入，全部捐给物业项目配置AED，中间通过万行公益基金会完成，这能让离职员工也加入进来，让更多志愿者成为施救者。未来期待更多人员和公益组织参与，G4行动必将发挥出巨大的“乘数效应”。

物云董事长朱保全

2022年至今，深圳市内共有3起万物云服务者通过心肺复苏急救拯救生命的事件。而在全国范围内，万物云已有超过39000员工接受CPR认证，服务者挽救生命事件19起。

最近的一次，就发生在12月9日清晨的北京首都机场T3航站楼。一名男子突然倒地昏迷，舌头被牙齿紧咬渗出了血，家人焦急无助地大声哭喊。这时，一名戴着耳机的男子丢下行李，疏散围观群众，向家属询问基本情况后，跪地开展CPR心肺复苏，引导家属进行人工呼吸，并请工作人员取来机场的AED设备进行施救。约10分钟后，昏迷男子恢复意识，医护组也赶到现场，施救男子这才起身跑向登机口，此时距离登机口关闭仅剩下2分钟。

这一幕被人发到了网上，网友纷纷为施救男子的临危不乱和专业点赞，并亲切地称之为“耳机哥”。救人视频也得到了澎湃新闻、北京时间、齐鲁晚报等官媒的报道及自媒体大v的转发。

而这位全网寻找的机场英雄“耳机哥”，就在我们身边。当了8年兵的孙起孟，如今是万物梁行广州区域的一名案场主管。而他救人所采用的CPR（心肺复苏术）急救，正是万物云空间服务者们的必修课。

课程内容包括AED设备的使用，胸外按压技能培训，人工呼吸急救技能培训等。学员除了要完成指定的课程，还须进行实操练习。

物云空间服务者CPR培训认证现场

不仅仅是空间服务者，深圳城安院还联合万物云多次在社区开展培训活动，而本次公益培训活动，为近40位媒体及热心人士开展了一场专业权威的CPR训练认证，旨在通过更多渠道，呼吁社会各界为共同“跑赢黄金四分钟”而努力，赢得参与媒体的赞誉。

社区业主CPR培训现场

CPR培训公益活动现场

继“点亮深圳”后我们将在政府部门指导和支持下联合社会各界力量2024年在全国更多城市实现点亮里程碑。