Project Overview

案例概述

Since CWVS comprehensively took over the operational services of Taihu Photonics Technology Park in Suzhou New District in 2022, the project team has built upon high-quality basic property services, deeply integrating smart operations and green, low-carbon concepts to create a modern park operation model that combines standardized services, energy-saving renovations, innovative technology application, and enterprise services.

自2022年万物梁行全面承接苏州高新区太湖光子科技园运营服务以来，项目团队以高品质基础物业服务为基石，深度融合智慧运营与绿色低碳理念，打造了集标准化服务、节能改造、创新技术应用与企业服务于一体的现代化园区运营典范。

By establishing the "CEO Cockpit" digital platform and a customized APP, real-time operational data driving and efficient management were achieved.

通过搭建“总裁驾驶舱”数字化平台及定制化APP，实现运营数据的实时驱动与高效管理。

Through a series of energy-saving renovations and systems like rainwater recycling and solar PV, energy and resource consumption were effectively reduced.

通过系列节能改造与雨水回收、太阳能光伏等系统，有效降低能耗与资源消耗。

The project developed replicable standardized systems (e.g., for meeting reception, computer room management) promoted within the region, won multiple industry honors and high customer recognition, achieving a win-win situation for both environmental and economic benefits.

项目形成可复制的标准化体系（如会务接待、机房管理）并在区域推广，获得多项行业荣誉与客户高度认可，实现环境效益与经济效益双赢。

Company/Organization Profile

机构简介

Company Name: Taihu Photonics Technology Park. Taihu Photonics Technology Park is located at No. 198 Jialingjiang Road in the Suzhou New District. It is a high-standard innovation industrial carrier invested and constructed by the Suzhou Science and Technology City Management Committee.

公司名称：太湖光子科技园。太湖光子科技园坐落于苏州高新区嘉陵江路198号，是苏州科技城管委会投资建设的高标准创新产业载体。

The park covers an area of 182 mu, with a total construction area of approximately 500,000 square meters. Focusing on "photonics technology + new-generation information technology" and targeting strategic emerging industries, the park has achieved industrial agglomeration, smart operation, and ecological empowerment.

园区占地182亩，总建筑面积约50万平方米，以“光子技术+新一代信息技术”为核心，聚焦战略性新兴产业，实现产业集聚、智慧运营与生态赋能。

In 2025, it was recognized as a "Top-Rated Office Building in Suzhou's Comprehensive Evaluation" and has received over ten prestigious honors, including "Key Service Industry Project in Jiangsu Province," "Suzhou Digital Economy Industrial Park," and "Suzhou Characteristic Industrial Park for Photonics Industry."

2025年获评“苏州市综合评价优秀楼宇”，并先后斩获“江苏省服务业重点项目”“苏州市数字经济产业园”“苏州市光子产业特色园区”等十余项重磅荣誉。

Project Outcome

项目成果

1. Energy Saving: Effectively reduced public energy consumption through smart energy monitoring, energy-saving renovations of AC and lighting, and APP energy-saving scene modes, receiving full marks in the client's annual energy-saving assessment.

节能降耗成效卓著：通过部署智慧能耗监测平台、实施空调与照明系统节能改造、创新推出APP场景化节能模式，实现公共能耗的精细化、智能化管理，助力甲方在年度节能考核中获得满分评价。

2. Resource Recycling: Utilized 2 sets of rainwater recycling systems for green irrigation and landscape water replenishment; 2584㎡ rooftop solar PV panels for power generation and hot water supply, increasing the proportion of green energy.

资源循环与可再生能源应用并行：依托2套雨水回收系统用于园区绿化灌溉与景观补水，利用屋顶空间铺设2584㎡太阳能光伏板发电及供应热水，显著提升绿色能源在总能耗中的占比。

3. Standardization & Service Improvement: Developed and iterated standardized process documents (e.g., for meeting reception), cumulatively completing over 2000 high-quality receptions; created multiple functional model rooms, with services highly recognized by customers.

标准化服务树立行业标杆：制定并持续迭代会务接待等标准化流程文件，累计完成超2000场高品质接待服务；打造多个功能样板间，服务品质获客户高度认可。

4. Innovative Technology Application & Risk Mitigation: Implemented multiple low-cost IoT innovation proposals (e.g., leakage test paper, liquid level alarm, vibration alarm, fool-proof fire valve control, UPS insulation protection), successfully avoiding multiple potential major safety risks, promoted within the region.

创新技术赋能安全：实施多项低成本物联网创新提案（如漏水试纸、液位报警等），成功规避多次潜在重大安全风险，该模式已在区域推广。

5. Green Culture Cultivation: Integrated green concepts into daily operations, enhanced park users' environmental awareness and participation through promotion and convenient low-carbon facilities, forming a sustainable development model for similar parks.

培育绿色低碳文化：将绿色理念融入日常运营，通过宣传引导与低碳设施，提升园区使用者节能环保意识与参与度，形成绿色健康的工作生活方式，为同类园区提供可复制的人文样本。

Project Highlights

项目亮点

The project fully utilized existing digital platforms (CEO Cockpit, self-developed APP) and low-cost innovative technologies (e.g., IoT alarms, leakage detection paper) to enhance efficiency and safety.

项目充分运用既有数字化平台（总裁驾驶舱、自研APP）及低成本创新技术（如物联网报警器、漏水试纸）提升效率与安全。

Innovatively implemented a "Long-term Holiday Special Tasks" mechanism to overcome staffing challenges.

创新性实现“假期专项工作长期化”机制，克服人手挑战。

The standardized systems (computer room, meeting reception) and high-quality model rooms developed were promoted within the company and recognized by industry awards (RICS Finalist), receiving high praise from the client, government, and customers, forming replicable best practices.

打造的标准化体系（机房、会务接待）和高品质样板间获公司推广及RICS入围奖等行业奖项，获得甲方、政府及客户极高评价，形成可复制的优秀实践。

Project Implementation

项目实施

1. Officially commencing comprehensive operational services by CWVS in 2022, the project team first streamlined and optimized basic service processes, focusing on standardizing meeting receptions with detailed, iteratively updated checklists, ensuring zero errors in over 2000 receptions.

2022年万物梁行承接全面运营服务，项目团队先对基础服务流程进行系统性梳理优化，聚焦会务接待标准化，制定涵盖全流程的详细检查清单并持续迭代，确保超2000场接待“零失误”。

2. To address the challenge of performing deep quality improvement tasks during weekdays due to high service demands, the team innovatively established a "Long-term Holiday Special Tasks" mechanism. This utilizes every weekend and public holiday to assign specific tasks like derusting, demolding, computer room 5S, painting, and cleaning to responsible individuals, achieving parallel operation maintenance and quality enhancement.

为解决工作日无法开展大规模专项作业的难题，团队创新建立“假期专项工作长期化”机制，利用周末及法定节假日，将深度保洁、设施维护等工作“责任到人、计划到天”，实现“日常运营不间断、品质提升不停步”。

3. For energy conservation, leveraging the existing energy monitoring system, the team conducted monthly energy consumption analysis and root cause investigation. They implemented a series of retrofits: adding timers and motion sensors for bathroom exhaust and public area lighting; strictly controlling the operation hours of AC and landscape lighting; utilizing the APP's energy-saving scene modes.

节能方面，依托既有能源监控平台，建立月度能耗数据分析与根因排查制度，实施卫生间排风与公共照明加装时控开关和感应控制器、科学管理大型能耗设备启停时间、利用APP预设节能场景模式等改造。

4. They also actively maintained and proposed expanding the rooftop PV system to increase the green energy ratio.

积极协助甲方维护屋顶太阳能光伏系统，并基于运行数据提出扩容建议，提升园区绿色电力自给比例。

5. Regarding technological innovation, the team identified risks in daily operations (e.g., pump room leaks, abnormal water tank levels, mistaken operation of fire valves, UPS battery cabinet design flaws, water hammer in supply pipes) and creatively developed multiple low-cost, high-impact IoT solutions (e.g., detection paper, smart alarms, fool-proof warning signs, insulation padding modification, vibration sensors).

技术创新方面，针对日常巡检发现的多项风险痛点，创造性提出并实施低成本物联网改造方案，如漏水试纸与无线报警器组合、智能液位传感器等。

6. These measures successfully prevented multiple potential major incidents and were standardized into proposals shared and promoted within the region and fire protection systems.

这些“微创新”多次规避重大安全事故，成功经验沉淀为标准提案在区域内分享推广。

7. The project received strong support from the client (Taihu YunGu) and the Suzhou Tech City Management Committee, particularly in coordinating bus routes and shared e-bikes to solve the "last mile" problem, and facilitating the establishment of the "Qihangjia" enterprise service center.

项目获甲方太湖云谷公司及苏州科技城管委会大力支持，管委会在协调公交线路、引入共享电动车等方面提供政策与资源支持，助力“企航家”企业服务中心落地。

8. The standardized computer rooms, cleaning rooms, front desks, and fire control rooms developed by the team became company benchmarks, with relevant standards promoted across the region.

团队打造的标准化机房、保洁间等成为公司内部实体样板标杆，对应的管理文件与操作流程在体系内广泛推广。

9. Comparison Before and After Implementation: Before operation, the park lacked systematic management, high energy consumption, and potential safety risks; after implementation, standardized services, energy-saving transformations, and technological innovations have been achieved, improving service quality, reducing energy consumption, enhancing safety, and forming a green and smart operation model.

实施前后对比：运营前，园区管理缺乏系统性，能耗较高且存在安全隐患；实施后，实现服务标准化、节能改造落地、技术创新赋能，服务品质提升，能耗降低，安全保障增强，形成绿色智慧运营模式。

Project Impact & Sustainability

项目影响力、可推广性与可持续性

This project deeply integrates smart operations with green, low-carbon concepts, forming a replicable and promotable park operation management system encompassing standardized meeting reception, the holiday special task mechanism, and a series of low-cost, high-benefit IoT technology innovations.

项目深度融合智慧运营与绿色低碳理念，形成涵盖标准化会务接待、假期专项工作机制、一系列低成本高收益物联网技术创新的可复制、可推广园区运营管理体系。

Multiple innovative proposals have been shared and applied within the regional company and other projects, effectively enhancing industry safety and energy efficiency standards.

多项创新提案在区域公司及其他项目中分享应用，有效提升行业安全与能效标准。

The project focuses on optimizing the use of existing resources and digital empowerment, ensuring economic viability and sustainability.

项目注重既有资源优化利用与数字化赋能，具备经济可行性与可持续性。

Future plans include further expanding solar PV applications, continuously optimizing energy consumption management, deepening enterprise service offerings, and enhancing park appeal and customer stickiness, aiming to set a benchmark for green and smart park operations in the Yangtze River Delta region.

未来计划进一步扩大太阳能光伏应用，持续优化能耗管理，深化企业服务，提升园区吸引力与客户粘性，力争成为长三角区域绿色智慧园区运营标杆。

(Using AI translation)

（使用AI翻译）